We are very sorry if you received damaged or unsatisfactory goods from us.
We are ready to provide you with the best services and to settle your claim as soon as possible. In order to process your claim smoothly, please complete and send us the Claim Form and additional materials: photos of the damaged goods, shipping documentation, etc.
If your claim concerns any damage caused during transport, please provide us with photographs of the dispatch packaging (cardboard boxes, pallets, etc.).
For a claim of vinyl record samples please complete Attachment 1 – GD Samples.
Please note that your claim will be accepted no later than 2 months after the goods are delivered. For more information please read the Standard Terms and Conditions of Sale.

Claim form

Claim form  DOC   download here
Attachment 1 - GD samples  XLS    download here